Receptionist/Administrative Position (Contractor)

Rikka Spa is a boutique spa, renowned for providing a sanctuary of warmth and tranquillity. Located within the luxury hotel Setsu Niseko (voted ‘Japan’s Best Ski Hotel 2025’), Rikka Spa features 5 treatment rooms and specializes in spa treatments and facials. Conceptualized and operated by Lapidem Tokyo, our programs are created around a philosophy that “true beauty only comes from good health”.

Niseko is an international holiday destination that is increasing its appeal as a resort for all seasons. During the summer months, Niseko is a peaceful sanctuary of wellness appealing to primarily a domestic market. Recognized globally as Asia’s finest powder snow resort, Niseko takes on a new life in the busy winter season, making it a great environment for learning languages and new cultural experiences.

At Rikka Spa, we are passionate about delivering a high level of customer service to our clients throughout their wellness journey and are looking for motivated individuals who share our passion to join our team on a year-round or seasonal basis.

You will be responsible for the day-to-day administrative and receptionist duties of Rikka Spa. Key responsibilities include:

• Booking appointments, welcoming guests, and responding to customer inquiries
• Coordinating daily spa operations and supporting smooth team communication
• Managing staff rostering and scheduling
• Handling email correspondence and other administrative tasks
• Monitoring inventory levels and ordering spa supplies and stock
• Ensuring service standards and operational procedures are consistently maintained
• Supporting sales and operational budget management
• Coordinating with cleaning, maintenance, and IT teams when required
• Assisting with minor financial administration, such as handling petty cash

This role is ideal for someone who enjoys organizing operations and managing administrative tasks, while also delivering a welcoming guest experience in a professional spa environment.

• You are well-versed in operations and administrative duties
• Previous experience in the hotel, spa, or hospitality industry is preferred but not required
• You are organized, proactive, and enjoy supporting team operations
• You have previous receptionist or customer service experience
• You understand the importance of effective scheduling and staff coordination
• You are comfortable using scheduling systems and standard office software
• You are legally eligible to work in Japan with a valid visa status
• You can communicate sufficiently in English and Japanese

• Variable working hours scheduled on a monthly basis e.g 13:00 – 22:00 including 60-minute break (8 working hours)
• Hours may increase during high occupancy periods
• Days off: 2 days off per week (shift system), 116 days or more off per year

Annual Compensation (consideration based on skills, experience, and language skills)

¥4,100,000  to  ¥5,200,000

This includes:

• Company dormitory staff accommodation or housing allowance of up to ¥30,000/month
• Seasonal Grand Hirafu and Hanazono Ski Lift Pass
• Performance-based bonus of up to the equivalent of one month’s base salary

Other Benefits

• Product sales incentives 
• Transportation allowance: up to ¥30,000 per month 
• Employee discounts on various Lapidem products, as well as Setsu Hotel accommodation, food & beverages, ski rentals, yoga, etc.
• Relocation package of JPY 200,000 from those outside Hokkaido and JPY 100,000 from within Hokkaido

If you would like to apply for this position, please include a cover letter telling us about yourself and why you'd like to work for Rikka Spa along with an updated copy of your resume to [email protected]