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FAQ

Reservations & Arrival

Please send a request at least one hour prior to your desired reservation time to ensure we are able to review your request. We will contact you to confirm your reservation request or to provide alternative times. Note that appointments are not confirmed until you receive a booking confirmation from us.

Reservations are required in advance. A 10% deposit is needed to confirm your booking. Kindly note the 10% deposit paid is not refundable.

If you have an urgent enquiry, please call us at +81 (0) 136 55-7796.

We recommend that you arrive at Rikka Spa 10 minutes prior to your appointment to check in.

A Moment of Peacefulness

Embrace the opportunity to disconnect. We ask that all mobile devices are switched to silent mode or turned off to ensure the most peaceful experience for yourself and as a courtesy to other guests.

To promote a calm and relaxing environment, we ask customers to keep conversations to a low volume and avoid loud noises or taking calls that could disrupt others seeking tranquillity.

Cancellation Policy

A 10% deposit is needed to confirm your booking. Kindly note the 10% deposit paid is not refundable

Should you wish to cancel an appointment, please let us know at least 24 hours beforehand or a cancellation fee of 50% of the treatment fee will be charged. Please note that in the case of no-show or less than 1 hour notice, guests will be charged the full treatment price.

If you wish to change your reservation, please contact us at +81 (0) 136 55 7796 or [email protected].

Valuables

We recommend not to bring any valuables with you. The Management accepts no responsibility for the loss of money or valuables of any kind brought onto Rikka Spa premises.

Privacy and Modesty

Rikka Spa provides disposable undergarments for your body treatments. Please note that you are required to wear underwear for the duration of the therapy.

Rikka Spa acknowledges personal information can be sensitive in nature and respects the privacy of both customers and staff. Please refrain from taking any photos or videos inside the treatment rooms without prior consent

Minimum Age and Pregnant Women

We are unable to provide treatments to persons below the age of 16 years old or to pregnant women. Thank you for your understanding.

Health and Safety Protocols

Rikka Spa facilitates safe distancing without compromising on service or your experience. All high-touch surfaces are consistently sanitised between treatments.

For the safety and comfort of customers and staff, we kindly request that you refrain from consuming alcohol or substances that may impair your judgment before or during your visit to Rikka Spa. We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate, or who appears to be intoxicated or under the influence of substances. In such cases, the customer will be asked to leave and 100% of the treatment fee will be charged.

Payment Modes

All prices are subject to prevailing government taxes. Rikka Spa accepts major credit cards and charges direct to hotel room only. Only Japanese Yen is accepted.